This document sets out the terms and conditions between you and Confidence Live when you purchase a ticket for any event or conference organised by us.

These terms and conditions apply to all tickets we sell for our Events. They form part of the purchase contract with Confidence Live when you purchase a ticket from us for an Event.

We ask you to read this document carefully.

WHO WE ARE

We are Confidence Live, operated by Roar! Training LTD who's main business is organising Events (such as conferences and gatherings). References to “us” means Confidence Live and references to “we” and “our” shall be construed accordingly. References to “you” means the entity completing the booking request and attendees and references to “your” shall be construed accordingly.

CONTENT

All rights in all presentations, documentation and materials published or otherwise made available as part of an Event (including but not limited to any documentation packs or audio-visual recording of the Event) (“Content”) are owned by or licensed to us. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content for commercial reasons or in any way that might infringe third party rights or that may bring us or any of our affiliates, partners, or speakers into disrepute. We actively encourage tweeting, blogging, and sharing photos and videos of our Event. The Content does not necessarily reflect our views or opinions. Whilst we take care to ensure that the Content is accurate and complete, much of it is supplied by third parties and we are unable to check and do not warrant, its accuracy or completeness. All Content is provided on an “as is” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory, or otherwise unlawful material in the Content. To the extent that any Content is made available by us online, we reserve the right to suspend or remove access to such Content at any time. We reserve the right to change speakers for an Event at any time.

TICKETS

Ticket prices will be clearly marked on the ticketing site. Invoicing We will only offer payment by invoice for 5 tickets or more due to administrative overhead involved. If you are paying by invoice, payment is due within 30 days of invoicing. Ticket prices will only be honoured for the period stated on the invoice. After that period, ticket prices will increase to the price clearly marked on the ticketing site, if that price is higher than the invoiced price. Tickets will only be issued upon full payment, and are subject to availability.

1. Reselling

You cannot resell a ticket. This includes tickets purchased at any price point, or allocated through a sponsorship. Doing so will void the ticket and neither the ticket’s original purchaser or the subsequent ticket holder will gain entry to the event, and no refund will be issued to either party. Ticket assignment All tickets must be assigned to an attendee, and all attendee details must be 100% complete within 30 days of receipt of your ticket. This includes name, job title, company name, and email.

2. Free and subsidised tickets

In certain cases, free or subsidised tickets may be offered. In these instances, tickets must be assigned within 7 days of receipt of your ticket in accordance with the details provided in the above paragraph. If you have secured a free or subsidised ticket but have already bought a ticket, you are not eligible for a refund.

ACCESSIBILITY

It is very important to us that we make our conferences and events accessible to all. If you have special access requirements please contact us when you register and we will do our very best to accommodate you needs.

USE OF PERSONAL DATA

We will not share your name, address, e-mail address, or personal information to any third party without your permission, with the exception of carefully selected partners of ours.

TICKET POLICY

Refunds All purchases of tickets for conferences and events are non-refundable in their entirety. Transfer, resale, and cancellation. The tickets purchased are non-transferrable; they are for your own personal use or that of your business only, for the event indicated. Tickets may not be resold or transferred under any circumstances, including but not limited to use as part of any promotion or competition. Tickets can only be reassigned to another attendee in accordance with this policy as stated below. Where there has been any resale or attempted resale of any tickets (or any other breach of this term), we reserve the right to deny entry using the affected tickets with immediate effect, and the ticket price shall be forfeit. We reserve the right to cancel any ticket purchase made by any person or body whom we reasonably believe to be associated with any ticket broker or tout. Replacement of lost, stolen or damaged tickets or passes We will not be responsible for the replacement of any tickets that are lost or stolen. Ticket reassignment Reassignment of tickets from one attendee to another will be permitted by contacting us directly, free of charge up to 7 days prior to the commencement of the event. No reassignments will be allowed after 7 days prior to the commencement of the event.

Entrance

We reserve the right to refuse or revoke admission to any event or conference for any breach of these Terms and Conditions. In the event we refuse or revoke admission to any event or conference due to a breach by the attendee, the ticket purchase price will be forfeit.

EVENT CANCELLATION, POSTPONEMENT & SUBSTITUTION POLICY

We are not responsible for any loss or damage as a result of a substitution, alteration, cancellation, amendment or postponement of an event. We shall assume no liability whatsoever in the circumstances that an event is cancelled, rescheduled or postponed due to any event beyond our reasonable control including war, fire, labour strike, extreme weather, pandemic, terrorist threats or other emergency. Cancelled events and conferences In the unlikely circumstances that we choose to cancel a conference or event, our liability is limited to the share of paid registration fees that remains after credit card and payment processing fees have been incurred and deducted. In the case that we chose to cancel an event or conference, we will offer the purchaser of record a refund of the purchase price paid, minus any processing fees.

Postponed events and conferences

If an event is postponed to a future date, all ticket holders will be notified of the amended dates and details via email and via the event website. If you are unable to attend on the amended dates, you can: - reassign your ticket to another person via the event website, or - exchange the ticket for a credit for a future conference or event, up to the value of the amount paid, minus any discounts, for the original ticket (subject to availability).

Event alterations and substitutions

While the format, speakers, topics for events are confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations. As such, we reserve the right to alter or modify the advertised event format, speakers and topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our website as soon as practical. Event Changes due to COVID-19 In light of the global COVID-19 pandemic, we may need to make changes to event dates, venues, formats or other aspects of the event in order to protect the safety of our attendees, speakers, partners, and team members. We will notify attendees of any significant changes as soon as practical. In the event of a change of dates or format due to COVID-19, all ticket holders will be notified of the amended dates and details via email and via the event website. If the attendee is unable or unwilling to attend on the amended dates, or unable or unwilling to attend an event with an amended format, the attendee can: - reassign their ticket to another person via the event website, or - exchange the ticket for a credit for a future conference or event, up to the value of the amount paid, minus any discounts, for the original ticket (subject to availability). Tickets purchased as part of a bundle will be credited for the amount paid for the ticket, not for the amount paid for the entire bundle.

TICKET DELIVERY

Once a successful purchase transaction has been completed, you (and your party where applicable) will automatically be added to the guest list and tickets will be waiting on arrival.

No other terms shall apply to these Terms and Conditions and this document contains the entire terms and conditions and understanding between us in respect of all matters which are referred to herein and supersede any prior, written or oral agreement between us relating to such matters.

You confirm that in agreeing to accept these terms you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these terms. However, nothing in these terms purport to exclude liability for any fraudulent statement or act. If any part of the terms herein shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from these terms and shall not affect the validity and enforceability of any of the remaining provisions of the terms.

GENERAL CLAUSES

LIMITATION OF LIABILITY

Our aggregate liability to you, whether such liability arises in contract, delict (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to a conference or event, shall be limited to the price paid by you in respect for your booking to attend the conference. We shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind. You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to a conference. Nothing in these Terms and Conditions shall limit or exclude either party’s liability for death or personal injury caused by that party’s negligence, or the negligence of that party’s employees, agents, or subcontractors; fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded by applicable law.

INDEMNITY

You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of these terms and conditions by you or any other liabilities incurred by us arising out of your use of the website, or use by any other person accessing the website using your computer or internet access account.

INTELLECTUAL PROPERTY AND RIGHT TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the website shall remain at all times owned by us or as stated above. You are permitted to use this material only as expressly authorised by us. We reserve all rights not expressly granted in and to the website and the Content in the website.